Cloud queueing — phone tickets, counter calling, real-time sync.

No. Customers get tickets on their phones, staff call numbers from a tablet or computer browser, and the display screen works on any regular TV or monitor in fullscreen mode.

We recommend a stable network for the calling station and display screen. Customers can leave after getting a ticket and come back when called. The system updates automatically, and guests who enable notifications can get real-time updates on supported browsers.

No. Scanning the branch QR Code or opening a link is enough to get a ticket and check the queue status — no app install required.

Merchant data is isolated by account. API keys use Bearer authentication and should only be stored server-side. All transmissions are encrypted over HTTPS.

New accounts start with a free 30-day Starter trial (kiosk, unlimited categories, and more). If you don't subscribe, you move to Free: 1 staff user, 1 branch, 1 ticket category, 1 guest per ticket, one daily open-hours window, classic display, calling station, and mobile tickets — free queueing only, with no per-ticket platform fee. Free does not include paid tickets, kiosk display, promo strip, white-label branding, or priority support. For multi-branch and advanced needs, enquire about Pro or Enterprise.

One merchant account can manage multiple branches — ideal for chains. The Enterprise plan offers customisation and white-label display options.

Email us or leave your details on this page. If WhatsApp is enabled for your region, you can also message us there. We aim to reply within 1 business day.

The calling station and display board need a stable network. If connectivity drops, guests' tickets and queue state are preserved on our servers, and the display syncs again once the connection is restored. The system is not designed to keep calling while offline.

If you cancel, your account and queue data remain accessible until the end of your paid period, after which access is restricted and data is handled as described in our Privacy Policy. Contact us if you need an export before closing your account.

Yes — every new account gets a free 30-day Starter trial with no card required (kiosk, unlimited categories, flexible party sizes, and more). Subscribe during the trial and your first charge is on the trial end date. If you don't pay, you stay on Free with the calling station, mobile tickets, and classic display for one branch.

Traditional queue systems require buying ticket dispensers, counter screens, and callers — often tens of thousands of dollars and weeks to install. TickIt Easy needs no hardware: guests scan a QR Code on their phones, staff call from a tablet or browser, and the display runs fullscreen on TVs you already own. Go live in minutes with a subscription — and there's a free plan.

Yes — one system covers restaurants, clinics, retail, and more. Each branch sets its own sessions, categories, and calling flow, and you manage multiple branches from one account, with white-label options for chains on Enterprise.